title: "Terms of Service" lastUpdated: "2026-05-22"
Terms of Service
RailSlot Platform
Effective Date: December 8, 2025
Version: 1.0
1. Agreement to Terms
By accessing or using the RailSlot platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.
Service Provider:
RailSlot OÜ (Estonia, registration in progress)
Registration: [Pending - Netherlands KVK]
Address: Amsterdam, Netherlands
Email: erkin.zhusanbayev@railslot.io
2. Description of Service
RailSlot provides a Software-as-a-Service (SaaS) platform for railway capacity optimization, including:
- Real-time monitoring of railway capacity on RNE (RailNetEurope) networks
- Automated alerts for capacity availability
- Price prediction and optimization recommendations
- API access for capacity booking workflow automation
- Analytics and reporting dashboards
The Service integrates with third-party data sources (RNE CIP, infrastructure manager APIs) but does not guarantee their availability or accuracy.
3. User Accounts & Registration
3.1 Account Creation
To use the Service, you must:
- Provide accurate, complete registration information
- Be a legally registered business entity (B2B only - no individual consumers)
- Have authority to bind your organization to these Terms
- Maintain the security of your account credentials
3.2 Account Types
| Account Type | Description | Eligibility | |-------------|-------------|-------------| | Free | Limited trial access | Any railway industry professional | | Starter | Small-scale commercial use | Railway operators, forwarders | | Professional | Full-featured commercial | Mid-size to large operators | | Enterprise | Custom deployment, SLA | Large operators, Infrastructure Managers |
3.3 Account Security
You are responsible for:
- Keeping your API keys confidential
- All activity under your account
- Notifying us immediately of unauthorized access
We reserve the right to suspend accounts with suspicious activity.
4. Acceptable Use Policy
4.1 Permitted Use
You may use the Service to:
- ✅ Monitor railway capacity for your organization's operations
- ✅ Automate capacity booking workflows
- ✅ Analyze pricing trends and optimize costs
- ✅ Integrate with your internal systems via API
4.2 Prohibited Use
You may NOT:
- ❌ Resell or sublicense the Service without written consent
- ❌ Scrape, spider, or harvest data beyond your subscription limits
- ❌ Reverse engineer, decompile, or attempt to extract source code
- ❌ Use the Service to transmit malware, spam, or illegal content
- ❌ Interfere with the Service's operation or other users' access
- ❌ Impersonate RailSlot or misrepresent affiliation
- ❌ Use the Service for benchmarking competing products
Violation consequences: Account suspension or termination without refund.
5. Subscription & Payment
5.1 Pricing
Current pricing (subject to change with 30 days' notice):
| Plan | Monthly | Annual (20% discount) | |------|---------|----------------------| | Free | €0 | €0 | | Starter | €99 | €999 | | Professional | €499 | €4,999 | | Enterprise | Custom | Custom (min €15,000) |
All prices are in EUR (€), exclusive of VAT.
5.2 Billing
- Annual plans: Paid upfront, non-refundable (except as required by law)
- Monthly plans: Charged on first day of billing cycle
- Invoicing: Sent via email within 3 business days
- Payment methods: Credit card, bank transfer (Enterprise only)
- Auto-renewal: Subscriptions renew automatically unless canceled
5.3 Taxes
You are responsible for all applicable taxes (VAT, GST, sales tax). If we are required to collect taxes, they will be added to your invoice.
5.4 Late Payment
- Grace period: 7 days after due date
- Suspension: Access suspended after 7 days
- Termination: Account terminated after 30 days
- Late fees: 1.5% per month on overdue balance
5.5 Refund Policy
- Free tier: N/A
- Paid tiers: No refunds except:
- Service unavailable >48 consecutive hours (prorated credit)
- Billing error (corrected within 30 days)
- Required by consumer protection law (EU residents)
6. API Usage & Rate Limits
6.1 Rate Limits (Per Tier)
| Tier | Requests/Day | Requests/Hour | Burst Limit | |------|--------------|---------------|-------------| | Free | 100 | 10 | 20/min | | Starter | 10,000 | 500 | 100/min | | Professional | 100,000 | 5,000 | 500/min | | Enterprise | Unlimited | Custom | Custom |
Exceeding limits: HTTP 429 response, temporary throttling (no account suspension unless abusive).
6.2 API Keys
- Keep API keys confidential (treat like passwords)
- Rotate keys if compromised (self-service in dashboard)
- Do NOT embed keys in client-side code (use backend proxy)
6.3 Deprecation Policy
- Breaking changes: 90 days' notice
- Deprecation warnings: Sent via email + API headers
- Legacy API support: Minimum 180 days after deprecation
7. Data & Privacy
7.1 Your Data
You retain ownership of all data you upload (network topology, timetables, bookings).
What we store:
- Account information (name, email, company)
- Capacity monitoring configurations (routes, alerts)
- Usage logs (API calls, timestamps)
- Booking history (if using booking features)
What we DON'T store:
- Payment card numbers (handled by Polar, our Merchant of Record)
- Passwords (hashed with bcrypt)
- Confidential train schedules (beyond what's needed for monitoring)
7.2 How We Use Data
- Provide Service: Operate platform, send alerts, generate reports
- Improve Service: Analyze usage patterns, train ML models (anonymized)
- Communication: Send invoices, product updates, security alerts
- Legal Compliance: Respond to court orders, regulatory requests
We do NOT:
- Sell your data to third parties
- Share data with competitors
- Use data for advertising (no ad network integration)
7.3 Data Location & Transfers
- Primary storage: EU (Scaleway France data center)
- Backups: EU (Netherlands)
- Third-party services: Polar (payments — Merchant of Record), Netlify (frontend CDN — global)
By using the Service, you consent to data transfers necessary for platform operation.
7.4 GDPR Rights (EU Users)
You have the right to:
- Access: Request copy of your data (export via dashboard)
- Rectification: Correct inaccurate data (self-service editing)
- Erasure: Delete your account (contact erkin.zhusanbayev@railslot.io)
- Portability: Export data in JSON format
- Object: Opt out of marketing emails (unsubscribe link)
Data retention: Deleted accounts purged after 30 days (except as required by law for invoices, 7 years).
7.5 Security
We implement industry-standard security measures:
- Encryption: TLS 1.3 in transit, AES-256 at rest
- Access control: Role-based permissions, 2FA available
- Monitoring: 24/7 intrusion detection, automated backups
- Audits: Annual security review, penetration testing
However, no system is 100% secure. You acknowledge the inherent risks of internet transmission.
8. Service Level Agreement (SLA)
8.1 Uptime Commitment
| Tier | Uptime Target | Monthly Downtime | Credit | |------|---------------|------------------|--------| | Free | Best effort | N/A | None | | Starter | 99.0% | <7.2 hours | None | | Professional | 99.5% | <3.6 hours | 10% credit | | Enterprise | 99.9% | <43 minutes | 25% credit (custom SLA) |
Uptime calculation: Excludes scheduled maintenance (announced 48h in advance, max 4h/month).
8.2 Support Response Times
| Tier | Email Support | Priority Support | Phone/Slack | |------|---------------|------------------|-------------| | Free | 5 business days | N/A | N/A | | Starter | 2 business days | N/A | N/A | | Professional | 1 business day | 4 hours (critical) | N/A | | Enterprise | 4 hours | 1 hour (critical) | Yes (dedicated) |
Critical issues: Platform down, data loss, security breach.
8.3 Claiming Credits
To claim SLA credits:
- Email erkin.zhusanbayev@railslot.io within 7 days of incident
- Provide incident date/time and impact description
- We verify downtime logs
- Credit applied to next invoice (no cash refunds)
Maximum credit: 25% of monthly fee (one incident per month).
9. Intellectual Property
9.1 Ownership
- RailSlot IP: We own all rights to the Service (code, UI, algorithms, brand)
- Your IP: You own your data and configurations
- Third-party IP: RNE data subject to RNE terms, IM data subject to IM licenses
9.2 License Grant
To You: Non-exclusive, non-transferable license to use the Service during your subscription.
To Us: Limited license to host, process, and display your data to provide the Service.
9.3 Feedback
If you provide feedback (feature requests, bug reports), we may use it to improve the Service without compensation or attribution.
10. Third-Party Services
The Service integrates with:
- RNE CIP: Railway capacity data (subject to RNE terms)
- Polar: Payment processing and tax compliance as Merchant of Record (subject to Polar terms)
- Vercel: Frontend hosting (subject to Vercel terms)
We are not responsible for third-party service failures or data breaches.
11. Warranties & Disclaimers
11.1 Service "As-Is"
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:
- Merchantability: Fitness for a particular purpose
- Accuracy: Data from third parties (RNE, IMs) may be incorrect
- Availability: We target SLA uptime but cannot guarantee 100%
- Compatibility: Integration with your systems may require customization
11.2 No Liability for Third-Party Data
We are not liable for:
- Incorrect capacity information from RNE or IMs
- Booking failures due to external API downtime
- Financial losses from acting on inaccurate predictions
You must verify critical data independently before making operational decisions.
12. Limitation of Liability
12.1 Maximum Liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim (or €100, whichever is greater).
12.2 Excluded Damages
WE ARE NOT LIABLE FOR:
- Indirect, incidental, special, or consequential damages
- Lost profits, revenue, data, or business opportunities
- Service interruptions beyond our control (force majeure)
- Unauthorized access due to your negligence (e.g., shared API keys)
Exceptions: Liability cannot be excluded for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Violations of mandatory consumer protection laws
13. Indemnification
You agree to indemnify and hold RailSlot harmless from claims arising from:
- Your violation of these Terms
- Your violation of third-party rights (e.g., sharing copyrighted data without permission)
- Your negligence or willful misconduct
Example: If you scrape RNE data in violation of RNE terms and RNE sues us, you cover our legal costs.
14. Termination
14.1 By You
- Monthly plans: Cancel anytime (effective end of billing cycle, no refund for partial month)
- Annual plans: Cancel anytime (no refund, access until end of prepaid period)
- How: Email erkin.zhusanbayev@railslot.io or use dashboard self-service
14.2 By Us
We may suspend or terminate your account immediately if:
- You violate Acceptable Use Policy (Section 4)
- Payment is 30+ days overdue
- We are required by law (court order, regulatory mandate)
- We discontinue the Service (30 days' notice, prorated refund)
14.3 Effect of Termination
Upon termination:
- Your access is immediately disabled
- Data is retained for 30 days (you can export), then deleted
- Outstanding invoices remain due
- Sections 9 (IP), 11 (Disclaimers), 12 (Liability), 13 (Indemnification) survive
15. Changes to Terms
We may update these Terms with 30 days' notice:
- Notice: Email to account owner + banner on dashboard
- Acceptance: Continued use after 30 days = acceptance
- Rejection: Cancel before effective date (prorated refund for annual plans)
Material changes (pricing, SLA reductions) require explicit opt-in.
16. Governing Law & Disputes
16.1 Governing Law
These Terms are governed by Dutch law (Netherlands), excluding conflicts of law principles.
16.2 Dispute Resolution
Step 1: Negotiation (30 days)
Contact: erkin.zhusanbayev@railslot.io → Attempt good-faith resolution
Step 2: Mediation (Optional, 60 days)
Neutral third-party mediator (costs split 50/50)
Step 3: Arbitration or Litigation
- Arbitration: ICC Rules (International Chamber of Commerce), seat in Amsterdam
- Litigation: Courts of Amsterdam, Netherlands (exclusive jurisdiction)
Exception: We may seek injunctive relief in any jurisdiction to protect IP rights.
17. General Provisions
17.1 Entire Agreement
These Terms + Privacy Policy + DPA (if applicable) = complete agreement. Supersedes all prior agreements.
17.2 Severability
If any provision is unenforceable, the rest remain in effect.
17.3 Waiver
Our failure to enforce any right does not waive future enforcement.
17.4 Assignment
You may not assign these Terms without our written consent. We may assign to affiliates or acquirers.
17.5 Force Majeure
We are not liable for delays caused by events beyond our control (war, natural disasters, internet outages, RNE/IM API failures).
17.6 Language
English version controls. Translations provided for convenience only.
18. Contact
Questions about these Terms?
Email: erkin.zhusanbayev@railslot.io
Address: RailSlot Technology B.V., Amsterdam, Netherlands
Support inquiries:
Email: erkin.zhusanbayev@railslot.io
Portal: https://app.railslot.io/support
Acceptance:
By clicking "I Accept" or using the Service, you acknowledge that you have read, understood, and agree to these Terms of Service.
Last Updated: December 8, 2025
Version History: v1.0 (Initial release)
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